Shipping Policy

Welcome to Naqshe! We aim to provide a smooth and reliable shipping experience. Please read our shipping policy carefully to understand our processes and ensure your satisfaction.

1. Shipping Methods & Delivery Times

We offer the following shipping options to ensure your convenience:

  • Standard Shipping: Estimated delivery time is 3–5 business days.
  • Express Shipping: Estimated delivery time is 2 business days.
  • International Shipping (if applicable): Delivery times may vary based on the destination, typically ranging from 7–21 business days.

2. Shipping Charges

Our shipping fees are calculated based on your order value and location:

  • Within Pakistan:
    • Orders above 5000 qualify for free shipping.
    • Orders below this threshold incur a flat rate of 200 Rs.
  • International Shipping: Rates vary by destination and will be calculated at checkout.

3. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • You will receive an email confirmation once your order has shipped.

4. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • Some remote locations may experience longer delivery times.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order status using the provided link.

6. Lost or Damaged Packages

We take great care in packing your orders securely. However, in case of issues:

  • If your package is lost or damaged during transit, please contact us immediately at our Business WhatsApp Number.
  • Claims must be submitted within 7 days of the delivery date.

7. International Shipping Duties & Taxes

  • For international orders, customs duties and taxes may apply. These charges are the customer’s responsibility.
  • We recommend contacting your local customs office for more information about potential fees.

8. Returns & Refunds Related to Shipping

  • If you’re not satisfied with your purchase, please refer to our Return & Refund Policy for details on how to initiate a return.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

9. Contact Us

For any shipping-related inquiries, feel free to reach out to us:

Thank you for shopping with Naqshe! We’re committed to delivering quality products and exceptional service.